Frequently Asked Questions

How do I book an appointment?

For individual appointments, visit www.wearelifelinehealth.com
For Group Bookings, please email our Corporate Concierge at info@wearelifelinehealth.com.

What types of tests do you offer?

We currently offer 5 tests:
  • Expedited PCR Swab Test
  • Rapid COVID-19 Antigen Test
  • Rapid COVID-19 Molecular NAAT Test
  • Standard COVID-19 PCR Test
  • Standard COVID-19 Antibody Test

    • What is the accuracy of each test?

    Expedited PCR Swab Test
  • 99+% Specificity & 99+% Sensitivity
    • Rapid COVID-19 Antigen Test
  • 99+% Specificity & 96.7% Sensitivity
    • Rapid COVID-19 Molecular NAAT Test
  • ≥98.6% Specificity & ≥94.7% Sensitivity
    • Standard COVID-19 PCR Test
  • 99+% Sensitivity & 99+% Sensitivity
    • Standard COVID-19 Antibody Test
  • 99.8% Specificity & 99.5% Sensitivity when ≥ 14 days post PCR confirmation of prior COVID-19 infection

    • What is the difference between the tests?

    Expedited PCR Swab Test
  • This test is best suited for individuals who suspect that they may be currently infected by the COVID-19 virus, because they are either experiencing symptoms, or have had suspected exposure.
  • Specimen collected via nasal swab (front of the nasal canal).
    • ** Meets most travel requirements

    The Rapid COVID-19 Antigen Test
  • This test is best suited for individuals who suspect that they may be currently infected by the COVID-19 virus, because they are either experiencing symptoms, or have had suspected exposure.
  • Specimen collected via nasal swab (front of the nasal canal).
  • Specimen collected via finger prick.

    • Note: Patients may order any combination of these tests.

    Where are the tests processed?

    Expedited PCR Swab Test
  • Processed by an independent lab; we offer same-day and net-day results at corresponding rates.
    • Rapid COVID-19 Antigen Test
  • Processed at our onsite lab, and typically patients will receive results within 30 minutes.

    • Are these tests approved by the FDA?

    All tests offered at Lifeline Health have Emergency Use Authorization by the FDA.
    All testing at Lifeline Health is administered by medical professionals from COVID Clinic, who are fully compliant and have all necessary county permits on-hand while operating.

    How soon after suspected exposure to COVID-19 should a person be tested?

    Always start by consulting your physician. There is growing evidence and agreement in the medical community that testing for COVID-19 at Day 3 and Day 10 is prudent. It is recommended that a person isolate themselves for 14 days after exposure to the virus.

    Do you accept insurance?

    No, but we encourage patients to reach out to their providers to see if the cost of their test is covered. COVID Clinic will provide necessary materials/receipts requested for reimbursement by the insurance provider.

    I have a pre-registration number; is that all I need?

    No, you will need to complete all patients forms and appointment registration online www.wearelifelinehealth.com

    I made my appointment but wasn’t able to get tested. Will I get a refund?

    If you did not get tested, you did not get charged. You will see a charge pending on your statement – this is a credit card hold. Credit cards are charged once you check in onsite for your test.
    Please note: This does not apply to Group Bookings. All Group Bookings are charged and processed right away, so that vouchers can be distributed to the group.

    I visited one of your sites for a test and have not received my results. What do I do?

    We apologize that you have not received your results. You can e-mail our Concierge at info@wearelifelinehealth.com. , and a member of our team will be prompt to assist you.

    Will test results be reported to the County Health Department?

    Yes, all results will be reported daily to the patient’s county of residence. By law, our testing partners at COVID Clinic are required to report these results.